Terms & Conditions

Last Updated: February 1st, 2026

These Terms and Conditions (“Terms”) govern your access to and use of this website and the purchase of products offered through it. By accessing this site or placing an order, you agree to be bound by these Terms.

1. About Our Business

We are an authorized reseller representing multiple independent lighting manufacturers. We do not manufacture the products offered for sale. Product specifications, finishes, warranties, and production timelines are determined by the individual manufacturers.

By placing an order, you acknowledge that your purchase is fulfilled through third-party manufacturers and is subject to their respective policies and limitations.

2. Eligibility to Use the Site

By using this website, you represent that you are at least the age of majority in your jurisdiction and have the legal capacity to enter into binding contracts.

3. Product Information & Accuracy

We make every effort to ensure product descriptions, specifications, and images are accurate. However:

Images are for reference only and may not reflect exact color, finish, or scale.
Finishes, materials, and dimensions may vary slightly due to manufacturing processes.
Product specifications are provided by manufacturers and are subject to change without notice.

We are not responsible for typographical errors, inaccuracies, or omissions related to product descriptions, pricing, or availability.

4. Pricing & Payment

All prices are listed in the applicable currency and are subject to change without notice. Full payment is required before an order is released to production or shipment.

We reserve the right to cancel or refuse any order due to pricing errors, suspected fraud, or payment authorization issues.

5. Order Acceptance & Production

Once an order is placed and payment is received, the order is submitted to the manufacturer and enters production. Many products are made-to-order or custom-configured.

Because of this:

Orders cannot typically be cancelled once production has begun.
Lead times are estimates only and provided by the manufacturer.
Delays may occur due to production schedules, material availability, or supply chain disruptions.

We are not liable for delays outside of our control.

6. Cancellations, Returns & Refunds

All cancellations, returns, and refunds are governed by our Refund and Cancellation Policy and are subject to manufacturer approval.

Key points include:

Custom and made-to-order items are non-cancellable and non-refundable.
Stocked items may be eligible for cancellation prior to shipment, subject to manufacturer restocking or change-of-heart fees (typically 20%–35%).
Shipping and handling charges are non-refundable.

By placing an order, you acknowledge and accept these conditions.

7. Shipping & Delivery

Orders are shipped directly from manufacturers or their distribution facilities. Shipping methods, carriers, and transit times vary by supplier and destination.

Estimated delivery dates are not guaranteed. We are not responsible for delays caused by manufacturers, carriers, customs processing, weather, or other factors beyond our control.

Risk of loss transfers to the customer upon delivery to the shipping carrier unless otherwise required by law.

8. Inspection & Damages

Customers must inspect shipments upon delivery. Any visible damage, shortages, or defects must be reported within 48 hours of receipt with supporting photographs and documentation.

Failure to notify us within this timeframe may affect eligibility for replacement or claim processing with the manufacturer or carrier.

9. Warranty Disclaimer & Manufacturer Warranties

All products are covered solely by the manufacturer’s warranty, if any. Warranty terms, coverage, and remedies are determined exclusively by the manufacturer.

We do not provide independent product warranties and are not responsible for manufacturer warranty decisions, coverage limitations, or claim outcomes.

10. Limitation of Liability

To the fullest extent permitted by law:

Our liability is limited to the purchase price paid for the product.
We are not liable for indirect, incidental, special, or consequential damages, including but not limited to installation costs, loss of use, project delays, or lost profits.
We are not responsible for improper installation, misuse, modification, or failure to follow manufacturer guidelines.

11. Indemnification

You agree to indemnify and hold harmless our company, affiliates, employees, and partners from any claims, damages, losses, or expenses arising out of your misuse of the website, violation of these Terms, or improper installation or use of products.

12. Intellectual Property

All website content, including text, graphics, logos, images, and layout, is the property of our company or our partners and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without prior written consent.

13. Third-Party Links & Services

This website may include links to third-party websites or services. We are not responsible for the content, policies, or practices of those third parties. Use of such services is at your own risk.

14. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States and the state in which our business is registered, without regard to conflict-of-law principles.

15. Changes to These Terms

16. Contact Information

If you have questions or requests regarding your privacy or this policy, contact us:

Email: office@annandarthur.com
Phone: (303) 374-4308
Address: 5289 Belgium Ct, Liberty Township, OH 45011, United States